Shipping & Returns
SHIPPING INFO ~ TERMS & CONDITIONS
Shipping is only available within New Zealand.
Free local pickup is available.
Plants are posted on Mondays and Tuesdays only, this is to avoid any delays in delivery.
Non-perishable items will be posted Monday to Thursday.
For Rural delivery please allow an extra 2-3 days on top of normal delivery times.
Your orders are shipped either the same day or the following day (within our shipping days of Monday to Thursday)
We pride ourselves on our secure packaging, but if anything is to happen to your items, please make contact within 24hours of receiving the package, with photos of the damaged product. We will be in contact asap to find a resolution.
Packages will be sent 'authority to leave', unless contact is made saying you'd like signature on delivery. If you do not specify signature delivery, you are accepting the risks of having your package left and therefore The Dotty Plant Shop or courier are not liable for any damages or stolen goods after delivery.
Chatham Island, Stewart Island, Great Barrier & Waiheke are subject to different shipping fees ~ Please enquire if you are unsure or would like a quote before placing an order.
Large or oversized items are EXCLUDED from standard shipping rates and will incur an extra cost. Please do not hesitate to message us if you are unsure what these items may be or if your order may be considered oversized, contact can be made via email to kristiecollis@outlook.com or via our contact form online.
RETURN POLICY
Due to the fragile nature of plants, plants are non refundable so please choose carefully.
Non perishables e.g., pots, can be exchanged or refunded within 14days of purchase.
If a product or order is to be returned or exchanged the Freight portion is non refundable.
If product arrives damaged, notification must be given within 24hours of receiving the product and proof of damaged provided e.g. photograph.